Track an Order

Wondering where your gift is? Here is how to follow your Neon LED Gift order from production to your door.

Order stages

1. Order received: you get a confirmation email right after checkout.
2. In production: your sign is being made. This stage takes 5–7 business days.
3. Shipped: we email you a tracking number and the carrier name.
4. In transit: the parcel is on its way, usually for 6–9 business days within the United States. International transit times vary by destination.
5. Delivered: unpack the sign and plug it in soon after it arrives.

Where to check

• Shipping email: the tracking link in your shipping confirmation opens the carrier’s tracking page.
• Your account: if you created an account at checkout, sign in to My Account to see each order and its status.

Tracking details can take a day or two to update after the carrier first scans the parcel.

Can’t find your tracking email?

Look in your spam or promotions folder first. If it is not there, or tracking has not changed for several business days, email support@neonledgift.com with your order number and we will check with the carrier.

Parcel marked delivered but not received?

Check with neighbors and around the delivery address, then contact us within 7 days of the delivery date so we can open an inquiry with the carrier.