Contact Us
Planning a gift and not sure which size fits the wall? Waiting on a sign you already ordered? Send us a note and we will get back to you.
Write to us
The quickest route to our team is email: support@neonledgift.com. A written message lets us check your order, confirm spelling and keep everything about your sign in one thread.
When we reply
Our support hours are Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Emails that arrive on weekends or after hours are picked up on the next business day.
What to include
- Order questions: your order number and the email address you used at checkout.
- A sign that arrived damaged or does not light: photos or a short video with the sign plugged in, and a photo of the shipping box. Damage needs to be reported within 7 days of delivery.
- Custom gift ideas: the words or names you want, the occasion, a rough size and the color you are leaning toward.
- Holiday timing: the date you need the gift by, so we can tell you honestly whether the production and transit times fit.