Frequently Asked Questions

Short answers to what people ask most often before buying a neon sign as a gift. If your question is not here, email support@neonledgift.com.

Ordering a gift

How far ahead should I order for a holiday?

Production takes 5–7 business days and transit takes 6–9 business days, so add both stages together when you plan. For Christmas, Valentine’s Day, Mother’s Day, Father’s Day or graduation season, ordering earlier than that leaves room for carrier delays.

Can I ship the sign straight to the person receiving it?

Yes. Enter their name and address as the shipping address at checkout and your own email address for order updates.

Can I add a name or a date?

Many signs in our Christmas, Valentine’s, Mother’s & Father’s Day and graduation collections have a text field for names, initials or a year. See our Customization page for tips on wording.

Which payment methods do you accept?

Checkout runs through Stripe and accepts Visa, Mastercard, American Express and Discover cards, plus Apple Pay and Google Pay on supported devices. Your full card number goes to Stripe, not to us.

The sign itself

What is it made of?

LED neon flex on acrylic. The flexible LED tube is shaped into the letters or design and mounted on a clear acrylic backing.

Which sizes are available?

Size options differ from design to design. The choices and their measurements are listed on each product page.

How do I hang it?

Mounting depends on the design and is described on the product page. Signs typically hang on a wall using the mounting hardware or holes in the acrylic, and smaller sizes can often rest on a shelf or mantel. Make sure an outlet is within reach of the cable.

Can I use it outside?

Our signs are intended for indoor use unless the product page says otherwise. Keep them away from rain, humidity and direct heat.

How do I clean it?

Unplug it first, then wipe gently with a soft, dry cloth. Skip sprays and solvents on the acrylic.

Shipping and delivery

Is shipping free?

Shipping is free on all orders delivered within the United States. International shipping is available; cost and delivery time vary by destination, and the price for your address appears at checkout.

How do I track my order?

You will get a tracking number by email once the sign ships. Our Track an Order page explains where to check it.

Changes, returns and warranty

Can I cancel or change my order?

Within 24 hours of checkout you can cancel at no cost. After 24 hours a 15% cancellation fee applies because production may have begun. Shipped orders cannot be cancelled. If you spot a typo in your text, email us right away.

What if the gift is not right?

You can request a return within 30 days of delivery. A 15% restocking fee applies unless the sign arrived damaged, faulty or different from your order. See Returns & Refunds.

What if it arrives broken?

Email us within 7 days of delivery with photos or a video of the sign plugged in and of the packaging. We will repair, replace or refund it.

Is there a warranty?

Yes, a 1 year warranty against manufacturing defects. Details are on the Warranty page.

When can I reach you?

Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Email is the best way to contact us.