Returns & Refunds

A gift should feel right, both for you and for the person receiving it. This page covers how to cancel an order, how returns work and when refunds are issued at Neon LED Gift.

Changing your mind before production

Signs are made to order, so the first day matters most.

  • Within 24 hours of checkout: cancel at no charge and receive a full refund of what you paid.
  • More than 24 hours after checkout: work on your sign may have started. A cancellation fee of 15% of the order total applies, and we refund the rest.
  • Once the sign has shipped: cancellation is no longer possible, but you can still request a return as described below.

Send cancellation requests by email with your order number. We go by the time your email arrives.

Return window

You have 30 days from the delivery date to ask for a return. The sign should be in good condition, free of damage caused after delivery, and returned with the parts it came with. Packing it in the original box helps protect the acrylic on the trip back.

Restocking fee

Returns that are not caused by a problem on our end, such as deciding on a different color or size, or the gift no longer being needed, are subject to a 15% restocking fee. This amount is taken out of the refund.

Steps to return a sign

  1. Email us your order number and a short note on why you are returning the sign.
  2. We reply with the return address and packing instructions. Please wait for these before sending anything.
  3. Wrap the sign so the neon flex and backing cannot shift or crack in transit.
  4. After the sign arrives and we check it, we issue your refund.

Damaged, defective or wrong signs

If the sign shows up broken, does not light, or the text or color differs from what you ordered, let us know within 7 days of delivery. Please send:

  • the order number;
  • photos or a short video of the sign plugged in;
  • photos of the shipping box and the packing inside.

No restocking fee applies in these cases. We will offer a repair, a replacement or a refund depending on what went wrong. Problems that show up after the first week are covered by our 1 year warranty.

How refunds are paid

Refunds go back to the card or wallet used at checkout. We send an email once the refund is processed; the time it takes to appear on your statement depends on your bank.

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