Warranty

Every LED neon sign from Neon LED Gift comes with a 1 year warranty that starts on the day the sign is delivered. If your sign develops a manufacturing fault in that time, we will put it right.

What the warranty covers

Sections of LED neon flex that stop lighting or flicker without an outside cause.
Faulty wiring, connectors or switches built into the sign.
A power adapter supplied with the sign that stops working.
Acrylic backing that separates from the neon flex under normal indoor use.

What it does not cover

Damage from drops, impacts or bending the neon flex.
Water or moisture damage, including use outdoors when the listing does not say the sign is suited for it.
Signs that have been cut, opened, rewired or modified.
Problems caused by using a power adapter other than the one supplied.
Ordinary surface scratches and gradual wear over time.
Damage that occurred in shipping. This must be reported within 7 days of delivery and is handled under our Returns & Refunds policy.

Making a claim

Email support@neonledgift.com with your order number.
Describe the problem and attach photos or a short video of the sign plugged in.
We review the claim and reply with the next step.

How we resolve it

Depending on the fault, we will send a replacement part (such as an adapter), repair the sign, or replace it. If a sign has to be sent back for inspection, we will give you instructions first; please do not ship anything before we reply.

Keeping your sign in good shape

Unplug the sign before cleaning and wipe it with a soft, dry cloth.
Avoid household cleaners and solvents on the acrylic.
Keep the sign indoors, away from moisture and direct heat, unless the listing states otherwise.
Switch it off when you leave the house or go to sleep.